Hitesh Kukreja
About
I have six years of experience in driving government systems change through UX research, service design, partnership and project management. I have contributed to improvement in delivery of India's multiple state driven welfare delivery entitlements. I believe in leveraging design thinking in optimizing citizen-government interaction spaces to enhance user experiences and drive positive social impact at scale.
Expertise
Strengths
With a keen eye for detail and a focus on user interactions, I bring creativity and efficiency together to deliver exceptional UI and UX solutions for government and citizens.
Government System reforms
Contextual Solutions
The designs are crafted to align with the government agency priorities and target citizen demography's interaction experiences. The focus on project's theory of change enables creation of design strategy to enable government meet its goals.
User-Centric Approach
Enhancing User Experience
Putting citizens and frontline delivery offcials at the center of the design process, I ensure that every element is purposeful and intuitive, enhancing usability and creating efficient prototypes of digital interfaces and service delivery rules.
Research and Analysis
Driving Creativity
The highlight of the system diagnosis is the thorough research of the all actors in the systems, therefore enabling agile iterations for the prototype to succeed for both government and citizens.